This Privacy Policy explains how lucky92 collects, uses, stores, shares, and protects the personal information you provide when using our platform. We are committed to handling your data with full transparency and in accordance with internationally recognised data protection standards. Pakistani players deserve to know exactly what happens with their information — and this document tells you clearly.
Six core commitments that define how lucky92 approaches data privacy for every Pakistani player on the platform.
All data transmitted between your device and lucky92 is protected by TLS 1.3 encryption. Whether you are depositing via JazzCash or updating your profile, your information travels over a fully encrypted channel that prevents interception.
lucky92 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your name, contact details, CNIC information, and transaction history are never commercialised. Full stop.
Registered lucky92 players can request access to the personal data held about them, request corrections to inaccurate records, or ask for deletion of their data subject to legal retention obligations. Contact [email protected] to exercise these rights.
lucky92 collects only the personal data that is necessary for the specific purpose it is being collected for. We do not gather excessive information, and data collected for KYC verification is not repurposed for unrelated activities.
Where lucky92 shares data with third-party service providers — such as payment processors, identity verification platforms, or fraud prevention tools — those providers are contractually bound to data protection standards consistent with our own obligations.
Your data is retained only for as long as is legally required or operationally necessary. Once an Account is closed and all regulatory retention periods have elapsed, your personal data is securely deleted or anonymised from lucky92 systems.
1.1 lucky92 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all individuals who interact with the lucky92 platform accessible at lucky92.app ("the Platform"). This Privacy Policy sets out in clear, plain terms what personal data we collect, why we collect it, how we process and store it, who we may share it with, and what your rights are in relation to that data.
1.2 This Policy applies to all current and former registered players of lucky92, visitors to the lucky92 website who have not yet registered, individuals who contact lucky92 via email or other support channels, and any other individual whose personal data is processed by lucky92 in connection with the operation of the Platform.
1.3 This Policy does not apply to third-party websites or services that may be linked to or referenced from the lucky92 Platform. lucky92 is not responsible for the privacy practices of any third-party platforms, and we encourage you to review the privacy policies of any external services you interact with.
1.4 The primary market served by lucky92 is Pakistan. This Policy is written with Pakistani players in mind, reflecting the payment methods, identity documents, and data practices relevant to users in Pakistan including those in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other major cities.
2.1 For the purposes of applicable data protection legislation, lucky92 acts as the data controller in respect of the personal data collected and processed through the Platform. As data controller, lucky92 determines the purposes and means by which personal data is processed.
2.2 lucky92 operates under an international gaming licence and processes personal data in accordance with the data protection obligations associated with that licence and the broader international data protection standards to which the Company adheres.
2.3 For all data protection queries, access requests, or complaints, the designated point of contact is the lucky92 Data Protection team, reachable at [email protected].
3.1 lucky92 collects personal data in the following categories, depending on your interaction with the Platform:
4.1 Directly from you: The majority of personal data lucky92 holds about you is provided directly by you during the account registration process, during KYC verification, when making deposits or withdrawals, or when contacting our support team.
4.2 Automatically through Platform use: When you browse or use the lucky92 Platform, technical data is collected automatically via cookies, server logs, and similar technologies. This includes your IP address, device information, and navigation behaviour. See Section 8 for full details on cookies.
4.3 From third-party verification providers: Where lucky92 uses third-party KYC or AML verification services to confirm your identity or assess fraud risk, those providers may return data to lucky92 that supplements the information you have provided directly.
4.4 From payment processors: When you initiate a deposit or withdrawal through JazzCash, EasyPaisa, or any other supported payment method, the relevant payment processor provides lucky92 with confirmation and reference data necessary to reconcile your transaction.
5.1 lucky92 processes your personal data on one or more of the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| Processing deposits and withdrawals | Performance of a contract with you |
| KYC identity and age verification | Legal obligation; legitimate interests |
| AML and fraud prevention | Legal obligation; legitimate interests |
| Responsible gaming monitoring | Legal obligation; legitimate interests |
| Customer support and dispute resolution | Performance of a contract; legitimate interests |
| Platform analytics and improvement | Legitimate interests |
| Marketing communications (where opted in) | Consent |
| Legal proceedings or regulatory obligations | Legal obligation; vital interests |
6.1 lucky92 uses the personal data it collects strictly for the purposes set out below. We do not use your data for any purpose incompatible with the reason it was originally collected.
7.1 lucky92 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared with third parties only in the limited circumstances described below.
lucky92 works with trusted third-party service providers who assist in the operation of the Platform. These include KYC and identity verification providers, payment processors (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT wallet services), fraud detection services, IT infrastructure and hosting providers, and customer support technology platforms. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to lucky92.
lucky92 may be required to disclose personal data to law enforcement agencies, regulators, tax authorities, or courts where required by applicable law, a valid legal order, or the conditions of our international gaming licence. In such circumstances, lucky92 will disclose only the minimum data necessary to satisfy the legal requirement and will notify the affected player where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of the lucky92 business, personal data held by the Company may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material change to the terms under which their data is held.
Where lucky92 wishes to share your data for any purpose not described above, we will seek your explicit consent before doing so. You may withdraw such consent at any time by contacting [email protected], though withdrawal will not affect the lawfulness of processing carried out before your withdrawal.
8.1 lucky92 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and detect fraudulent or abusive activity. A cookie is a small text file placed on your device when you visit the Platform.
8.2 The types of cookies used by lucky92 include:
8.3 You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your lucky92 Account. Lucky92 does not currently use third-party advertising cookies or behavioural targeting cookies.
9.1 lucky92 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:
9.2 While lucky92 takes data security seriously and employs industry-standard protections, no online system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, lucky92 will notify affected players in accordance with applicable legal requirements.
9.3 You are responsible for maintaining the security of your lucky92 Account credentials. Do not share your password with any third party. If you suspect your Account has been compromised, contact [email protected] immediately.
10.1 lucky92 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law or our international gaming licence obligations. The following general retention periods apply:
10.2 Where lucky92 is involved in active legal proceedings, regulatory investigations, or unresolved disputes, relevant data may be retained beyond the standard periods until such matters are fully resolved.
10.3 At the end of the applicable retention period, personal data is securely deleted from lucky92's systems or irreversibly anonymised such that it can no longer be associated with an identifiable individual.
11.1 lucky92 respects your rights in relation to the personal data we hold about you. Depending on applicable data protection law, you may have the following rights:
12.1 The lucky92 Platform is strictly intended for individuals aged 21 years and over. lucky92 does not knowingly collect personal data from individuals under the age of 21.
12.2 If lucky92 discovers or is notified that personal data has been collected from a person under the age of 21, the associated Account will be suspended immediately, all funds will be returned subject to verification, and the data will be deleted from our systems as promptly as technically possible.
12.3 If you believe that a minor is using the lucky92 Platform, please contact us immediately at [email protected]. Parents and guardians are encouraged to use parental control tools to restrict minors' access to online gambling platforms.
13.1 With your consent, lucky92 may contact you by email or SMS with information about promotions, bonuses, new game launches, PSL betting markets, and other Platform updates that may be of interest to you.
13.2 You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting [email protected] with the subject line "Unsubscribe". Opt-out requests are processed within five (5) business days. Please note that opting out of marketing will not affect transactional communications related to your Account, such as deposit confirmations, withdrawal notifications, or important policy updates.
13.3 lucky92 does not engage in unsolicited cold-calling or share your contact details with third-party marketing agencies.
14.1 lucky92 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal obligations, or updates to the Platform's features and services. Where changes are material, we will notify you by email to your registered address or via a prominent notice on the Platform prior to the changes taking effect.
14.2 The "Effective Date" at the top of this Policy indicates when the current version was last updated. Your continued use of the lucky92 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
14.3 We encourage you to review this Privacy Policy periodically to stay informed about how lucky92 protects your information.
15.1 If you have any questions about this Privacy Policy, how lucky92 processes your personal data, or wish to exercise any of your data rights, please contact us:
15.2 If you are unsatisfied with how lucky92 has handled a privacy complaint or data rights request, you may escalate your concern to the relevant data protection supervisory authority or the regulatory body associated with lucky92's international gaming licence.
This Privacy Policy was last updated on 1 January 2026. lucky92 reserves all rights not expressly granted herein. For the full Terms governing use of the Platform, please visit our Terms & Conditions page.
Now that you know how lucky92 handles your personal information, you can register and play with full confidence. Join players from Karachi to Lahore who trust lucky92 for PSL betting, live casino, and top slots — all in PKR.
21+ only. Please gamble responsibly. Operated under an international gaming licence.